Frequently asked questions

Weyvox is an app for iPhone and Android with AI agents for small businesses, each a specialist for one job: Cindy, an AI receptionist, takes calls and phones your customers; Alice, an AI marketer, handles social media and content; Marc, an AI manager, manages customers, orders and documents; and Leo, an AI coordinator, picks the agents for your problem, hands work between them and, on the Business and Professional plans, works on your goals. Start with the one you need — the others switch on in the same app, share one business profile, price list and customer list, and work together in one chat. For each agent you decide what they do on their own and what only after your “yes”.

For one job, a dedicated service can go deeper: there are AI receptionists with live operators as a backup, social media tools with agency workflows and deeper analytics, and invoicing apps that are certified e-invoicing platforms or keep the books. Each Weyvox agent is built as a full specialist — an AI receptionist, an AI marketer, an AI manager — and you can use just one. What several agents add is what they share: one business profile, price list and customer list — an order Cindy takes on a call goes to Marc for the invoice, and a post by Alice quotes the same prices Cindy gives on the phone. An agent you switch off costs nothing; one app, one chat and one subscription cover them all.

Leo is the AI coordinator: he keeps your business profile, remembers what matters about you, reminds you on time, searches the web, hands work to his colleagues and runs your goals (on the Business and Professional plans). Cindy is the AI receptionist: she answers your business’s calls when you can’t, calls people on your behalf, texts your customers and leaves a note after every call. Marc is the AI manager: customers, orders, services and prices, bookings into open slots, invoices, completion certificates and contracts, payments and debts. Alice is the AI marketer: posts on eight social networks, comments, statistics, photos, videos, voice-overs and music. Each agent’s page with their tools opens from the team card at the top of Settings.

For sole traders and small businesses where the owner answers the phone, looks after customers and invoices, and rarely has time for social media. There is nothing to configure for your line of work: during onboarding you tell Leo what you do, and he fills in your business profile himself. You can work alone or with a team of up to 10 team members (from the Business plan). Weyvox is for people who run a business — including the self-employed and freelancers with their own clients — or who are starting one, and for directors and managers who lead people, except in a few sectors: Weyvox does not serve healthcare (dentistry included), social and medico-social care, regulated finance and insurance, tobacco and vaping, or cannabis and CBD, and gambling, weapons and adult services are prohibited. Staff do not need to register: the owner or a manager registers the business and adds them as team members, who sign in with an access code — so Leo asks someone who works in a business and leads no one to pass Weyvox on to their manager, and the unfinished registration is deleted by itself after 30 days. Without a business or a plan to start one, or in such a sector, registration cannot be completed: Leo says so during the introduction, and such an account is deleted automatically after 30 days.

On iPhone and Android — Weyvox is on the App Store and Google Play. The interface is available in English, Ukrainian, French and Russian: Settings → “App language”. In the chat the agents reply in the language you write in, and on calls Cindy speaks over 40 languages. An account is active on one phone at a time.

Install Weyvox and sign up: your phone number and the code from the SMS, a page showing how your data is protected, then your first name, last name, date of birth (Weyvox is for adults only) and gender, which the agents use to address you correctly. Next, meet Leo: he asks what your business does, your role in it (owner, director, manager), whether it already operates or you are just starting it, and what brought you to Weyvox — and fills in your business profile with you, with your real details (they stay after registration; if you are just starting, he asks fewer questions). Then Leo tells you briefly what each agent does and how it would solve your problem, and asks which of them you need: you choose your team with checkmarks, and the other agents are switched off — you can switch any agent on or off at any time in Settings. The agents you chose show work on your problem, and nothing is required: Cindy with a free test call (up to two calls of up to 6.5 minutes each) to your phone (only during registration); Marc with a document that fits it; Alice with a photo, a short clip or a reel from your own photos and videos. If you need no agent, this step is skipped. The last step is choosing a plan, after which the agents on your team start on your problem right away. Until then the app reopens at the step where you stopped; an account that has not chosen a plan is deleted automatically 30 days after its phone number was confirmed.

The whole team is in the Weyvox tab: you write in one chat, and whoever is responsible picks up the task. To address a specific agent, start with @ and their name — for example “@Alice, make a post about our promotion” — and that agent replies. Without a mention, the agent you are already talking to answers first, or the one whose topic it is; if that isn’t clear, Leo does. When a task belongs to a colleague, the agent hands it over and the chat shows who passed it to whom, for example “Leo → Marc”. The “Write to the agent” button on an agent’s page opens the chat with that agent already mentioned.

It is a switch on each agent’s page (Settings → the team card → the agent): on — the agent does the work alone and reports back briefly; off — the agent shows what it is about to do and waits for your “yes”. With Autonomy on, Leo clears reminders and facts that no longer apply from his memory; Cindy places calls herself, from the chat and in background tasks; Marc books customers, updates orders, sends SMS and prepares documents; Alice publishes posts by the agreed plan herself (with it off, she prepares them and sends them to you for approval). Marc marks a payment only on your word, whatever the switch says.

Yes, any of them except Leo: the agent’s page → the “Agent at work” switch; at registration you choose yourself which agents are on your team. A switched-off agent does not reply in the chat or work in the background, and its screens and data stay; with Cindy off there is no auto-answer on calls and the “Calls” tab disappears. If something needs a switched-off agent, the agent you are talking to says who does it, and a card appears under its message: “Switch on just for this task” — the agent does exactly that and switches itself off again once you confirm it is done (at the latest after 24 hours) — or “Keep it on”.

What matters about you personally — preferences, plans, the people in your life, important dates — and the reminders you asked for. Facts about your business are not kept in memory: they live in the business profile, the price list, customers and orders. It is all on Leo’s page → “What the agent knows about me”: entries are grouped by topic, and you can delete individual ones or a whole category. You can also simply say “remember…” or “forget…” in the chat. With Autonomy on, Leo clears reminders that have passed and facts that no longer apply by himself and tells you briefly what he removed; with it off, he asks before forgetting anything (reminders that are done disappear on their own). The memory belongs to your account only and is stored encrypted.

A goal is a result the team works towards on its own: a metric (debt, missed calls, orders, revenue, average order value, repeat orders, new customers, call conversion) or a clear task done by a deadline. Open Leo’s page → “Goals” → “Set a new goal for the agents” — it opens the chat with Leo: a goal is agreed in the chat, there is no form. Describe what you want: Leo clarifies the details and shows a “New goal” card with the target, deadline, steps, allowed actions, cost estimate and spending limit. Tapping “Accept the goal” is your permission for exactly the actions listed; the team does nothing else under the goal. Goals are available from the Business plan.

Every goal has a spending limit. Each paid action — a call, an SMS, an image, a video — is checked against it and reserved before it starts, so only the agents’ own work on a step already under way can take a goal slightly over its limit. The estimate and the spending are calculated by the system from Weyvox’s rates, not guessed by an agent, and the goal’s page shows “… of … credits spent”. The limit is checked before every step: when the credits under it run out, the goal is put on hold and you get a message; work continues only if you raise the limit with the +1,000, +2,500 or +5,000 buttons on the goal’s page. Credits are charged as for any other agent work — plan credits first, then your balance; what was spent on a cancelled goal is not returned.

Leo makes the plan and hands the steps to his colleagues: calls to Cindy, orders and documents to Marc, posts and content to Alice. Leo checks every finished step: he accepts it or sends it back for rework — once; if the reworked step still falls short, the goal stops and waits for you. His verdict is shown on the goal’s page and in the chat. Once a week Leo sends you a review in the chat — what was done, how the metric moved and what comes next; the goal’s page shows the metric (before — now — target), the spending and the status of each step, and there you can pause or cancel the goal. For Cindy to make calls as part of a goal, her Autonomy has to be on.

It depends on the plan: Start has no goals, Business gives 5 per calendar month, and Professional has no limit. Goals are counted when they are created; how many you have left this month is shown on the “Goals” screen. Background tasks also come with Business and Professional; on Start, Leo does longer work right in the conversation.

Turn on auto-answer: Settings → Cindy → “Agent auto-answer” — and choose when she picks up: “Immediately” or after 10, 20, 30 or 40 seconds (20 is recommended). With a delay, your phone rings you first, and if you decline the call Cindy answers straight away; with “Immediately” your phone does not ring. Cindy answers on our servers, so it works even when your phone is off or out of signal. Auto-answer covers your Weyvox number and calls forwarded from your business number; once both plan credits and balance are used up, it does not kick in.

Yes. At the start of every call Cindy says she is your business’s AI agent, or your AI agent, and that the call is recorded (transcribed) for a call note — no audio is kept; this cannot be switched off. SMS to your customers come from the sender “Weyvox”, and the text starts with your business name. Alice’s replies to comments on social media are signed as coming from your business’s AI agent.

Yes. Write in the chat whom to call and why — for example “@Cindy, call the supplier and check the delivery date” — and she calls from your Weyvox number (people see your business number instead if you connected it for outgoing calls), then brings the result and a note back to the chat. With Autonomy off, Cindy shows a card with the number and the purpose before every call and waits for your “yes”; with it on, she calls on her own, including in background tasks and goals. Calls need an active Weyvox number. A minute of Cindy’s conversation is about 23 credits (voice and the agent at work) plus the line rate for the country.

Yes, at any moment. While Cindy is talking, the app shows a small call card: expand it to listen, tap “Take over the call” or end the call. While you talk, Cindy listens silently, and “Hand the call to the agent” gives the conversation back to her — she carries on from where things stand. Likewise, during your own call in the app, the “AI agent” button hands the conversation to Cindy; while she is talking, your microphone is off and the other person hears only her.

Over 40 languages, with a voice that keeps the pace of a live conversation. She opens an incoming call in the language of the caller’s country, judged by the number (or in your own language when the number doesn’t tell), and an outgoing call in the language most likely for that number, unless you asked for another one. As soon as the other person speaks another language or asks to switch, Cindy switches to theirs. The note after the call comes in the language you write to the agents in (your app language until you have written to them), even if the conversation was in another one.

Buy one in the app: Settings → Cindy → “Buy a phone number”, then pick a country and a number. For numbers in some countries the carrier requires a document check — you upload the documents right there, and while the check is running you can take a temporary number for a one-time 200 credits and start working straight away (for up to 25 days). The price depends on the country and the number and is shown before you pay: the purchase includes the first month, followed by a monthly fee. One administrator can have up to 10 numbers.

Open “Order tracking”: it shows which document was not accepted and what exactly the operator requires for numbers in that country, and Cindy writes to you in her chat with how to fix it. Documents must be scanned and legible: photos of documents are often declined (glare, cropped edges, blur), and an ID card goes with both sides — the back is added as a second file. The first check is sometimes done by the operator’s automated system rather than a person, and it can decline a document that is valid. In that case, submit the same document again as a scan and add a comment for the review team explaining why it meets the requirements. The comment is written in English — Cindy will draft it for you, and if you send her the document in the chat, she will first check whether it fits.

Yes, and you don’t have to move it — the number stays with your carrier: Settings → Cindy → “Connect a business number”. Incoming: you turn on call forwarding to your Weyvox number with your carrier, and Cindy answers those calls; outgoing: after you confirm the number with a code (by SMS or a call), the other person sees your business number. You can connect both directions or just one. Connecting costs nothing and needs an active Weyvox number — ideally from the same country, because you pay your own carrier for the forwarding at its rates.

A short note in the chat with that number in the “Calls” tab: who called, what was found out and what was agreed; important arrangements, such as a booked visit, she reports separately. If the customer agreed, they get a confirmation SMS, and the agreed order or booking appears in “Customer orders” right away. The audio of the call is not stored. For a call placed from a chat, the transcript is kept for 24 hours — during that time you can ask about the details in that chat.

Everything that makes up your business in the app: customers, orders with their stages, services and prices, and documents. He books customers into open slots, sends SMS confirmations, prepares invoices, completion certificates, contracts, presentations and spreadsheets, keeps track of payments and debts, and works out revenue, expenses and profit for any period. His tools are on Marc’s page: “Customers”, “Customer orders”, “Services and prices”, “Documents”, “PDF templates”; the “Business profile” is kept by Leo and is on Leo’s page. Money and the team’s work come together in the “Results” tab.

Before naming a time, Marc uses only genuinely open slots: your working hours from the business profile minus the orders already booked, and — if you connected a calendar — your busy times in it. He never offers a time that is taken; if the day you want is full, he says so and offers the nearest opening. You connect a calendar on Leo’s page → “Calendar”: Google Calendar or the calendars on your phone; Weyvox takes only the busy times from them, without event titles, and with Google Calendar the bookings also appear in your calendar. Cindy follows the same rule when she books a customer during a call.

Invoices, completion certificates, contracts, certificates, letters, reports and custom documents — as a ready PDF right in the chat — plus presentations and spreadsheets. Whatever he doesn’t know — amounts, company details, the recipient’s details — Marc asks for rather than makes up; to change something, just say in the chat what to fix. Every document is filed in “Documents” on Marc’s page automatically, and an invoice is also attached to its order. Check a document before you send it: it is AI-generated work, not legal or accounting advice.

Yes. “PDF templates” on Marc’s page hold your fixed details for each document type — company details, logo, signature, stamp; you can fill them in yourself or just tell Marc in the chat. Send Marc your own blank — an official form, a report, a certificate — as a file and ask him to save it as a template: he recreates it under “Your forms”, and after that it is enough to say who to issue it to and what for — Marc asks only for the fields that change. Use only blanks you are entitled to use.

Every order has a payment status, so Marc knows who owes what and for how long: ask “who owes me money?” and you get a list of debtors with amounts and invoices. If an invoice has a due date and the money hasn’t arrived, you get a reminder. Marc marks a payment only on your word; send him a bank statement and he matches the amounts to unpaid orders and suggests which to mark as paid. The “Results” tab shows revenue, the amount billed and “Unpaid” — what is owed right now.

The one you choose in “Business profile” (the “Payment” section) — 41 currencies are available, including the euro, US dollar, pound sterling, Canadian and Australian dollars, Swiss franc, Polish zloty and Ukrainian hryvnia. Your price list, orders, invoices and other documents are kept in it, and the agents quote prices in it — in chat and on calls; nothing is converted between currencies. A new business starts with the currency of your phone number’s country, and while getting to know you Leo sets the one you price in; you can change it in the profile or just tell Leo in chat. After a change, your price list moves to the new currency with the same numbers, while orders and documents already created keep theirs. “Results” shows amounts in another currency on a separate line and doesn’t add them to the totals.

Eight: Instagram, Facebook, TikTok, YouTube, LinkedIn, Threads, Pinterest and Bluesky. You connect the accounts yourself on Alice’s page → “Social media” (Instagram needs a professional account, Facebook a business Page). From there Alice writes posts — a separate version for each network — sends each one to you for approval and publishes it after you tap “Publish”, straight away or at the scheduled time, runs your accounts by the “Social media plan”, replies to comments and shows statistics. On TikTok a post arrives as a draft in the TikTok app, and you publish it there.

No, not unless you allow it. Alice sends every post to the chat as a card — exactly as it will look on the network, with “Publish” and “Edit” buttons — and only your “Publish” publishes it. She also works in the background by the “Social media plan” you approved: with her Autonomy off she prepares the plan’s posts and sends each one to you for approval with a push notification; with Autonomy on she publishes them herself. She tells you about each publication (the “Notify about publications” switch turns that off) and always about failed ones. Alice replies to comments only when “Access to comments” is on in “Agent capabilities”, and every such reply is signed as coming from your business’s AI agent. You can disconnect any account on the “Social media” screen.

Alice sends every finished post to the chat as a card: the cover, the networks and formats, the text and the publishing time. Tap the card to open the post full screen exactly as people will see it on the network — the text and hashtags, swiping through carousel slides, playing the video; if the post goes to several networks, switch between them at the top. “Publish” publishes exactly this version — straight away or at the time on the card; “Edit” — tell her what to change, and Alice sends a new version. A reel’s preview is already full quality: after “Publish” that very video becomes the final one. A designed post costs 30 credits, a reel is charged by its length (15 credits for each started half-minute: 90 s — 45 credits); a finished file from “Materials for the agent” is published at no extra charge. A text-only post (possible on Facebook, LinkedIn, Threads and Bluesky) has no post charge: only Alice’s work writing it is charged, like any chat with the agents. After “Publish” the post is on Alice’s page → “Scheduled posts” — each one in its own block, the way it will look on the network, by day, with a calendar, a network filter and its state: being prepared, scheduled, publishing or published (published ones stay for 30 days). Until a post goes out you can change or cancel it — with the “Edit” and “Cancel” buttons there, or by telling Alice. She changes the text and the time right away; a new photo or video comes as a new card, and its “Publish” cancels the earlier publication.

Alice agrees the plan with you in the chat: the topics, what to promote, the tone, the languages, how many posts a week and on which networks. She sends the final version as a card with “Approve” and “Edit”. “Approve” saves the plan and turns it on — within minutes Alice builds the content calendar for the week ahead: with her Autonomy on she publishes the posts herself, with it off she prepares them and sends each one to you for approval. “Edit” — tell her what to change, and she sends a new version. The same goes later on: ask Alice to change the plan and she sends a new card; ask her to delete it and she sends a “Delete plan” card — only your button deletes it (posts already scheduled still go out on time). Without your button the plan is neither saved nor deleted; you can also view, change or pause it on Alice’s “Social media plan” page.

Photos for posts — new ones or edits of yours — in 1K, 2K or 4K quality (15, 30 or 50 credits), short video clips in 720p or 1080p (30 or 45 credits per second), voice-overs, music, sound effects and sound cleanup. Every post is prepared by our service: a photo or graphic post (a carousel too) is laid out from templates in your brand colours, 30 credits per post; a video post is a reel edited from your photos and videos with subtitles from any voice (her voice-over, your own recording or people in the frame), 15 credits for each started half-minute. Generated photos and clips are charged separately at the prices above. She takes your material from “Materials for the agent” on her page. Quality settings and the “Photo generation” and “Video generation” switches are in “Agent capabilities”. You pay only for a finished result — a post is charged when you tap “Publish”, and a refusal or a failure is not charged.

“Trends” on Alice’s page is a daily selection of short videos from your business category that are gaining views on YouTube. “Analyze” asks Alice to explain why a video works and how to shoot your own version, and “Create similar” gets her straight to work on the script, texts and edit from your material. You can also send Alice a link to a public YouTube video in the chat — she watches and breaks it down (5 credits per started minute); videos from other sites should be sent as a file. These features are subject to the YouTube Terms of Service.

You do. Everything the agents create at your request is your content: Weyvox claims no rights to it and uses it only to run the service — to store it, show it and publish it when you ask. Generated photos, videos and music carry built-in AI-content labelling. You are responsible for what is published in your name: don’t ask the agents to use other people’s faces, voices, brands or works without permission. Whether the law protects AI-generated content by copyright depends on the country.

Settings → “Team” → “Add a team member” (from the Business plan): enter their first and last name, date of birth and gender, and the app issues an 8-character access code. Pass the code to them any way you like: they install Weyvox, tap “I’m a team member — sign in with a code” on the sign-in screen and enter the code — no registration and no SMS. You set their rights, agents and line number on their card. A team can have up to 10 team members.

Only what you allow. They have the “Calls” tab, Weyvox — a chat with the agents you assigned to them, “Orders” and “Settings” with their own usage. On their card you describe their role and switch on the capabilities it needs: all orders or only those assigned to them, the whole customer base or only customers of their orders, business documents, “Results” (revenue, debts, figures), editing the price list and business profile, “Sees prices” and “Marks payments”, plus an optional monthly spend limit in credits. You can simply describe the role — Leo picks the capabilities for it and later changes them when you ask in the chat: a change takes effect only when you tap “Apply” on his card. The line number they take and make calls from is one you hand to them (Cindy required). Only the administrator can delete orders, customers and documents; team members don’t see your balance, subscription, agent settings or goals. On their card you see their activity for the last 7 days — or you ask Leo “how is Anna doing?”.

1,000 credits a month for each team member. The first charge is taken when they first sign in with the code, then every 30 days — plan credits first, then your balance; if credits run short, the team member keeps working normally for 7 more days and then has read-only access until the payment goes through. Everything a team member spends on agents and calls also comes from your account and shows in “Balance & usage” under their name. When you remove someone from the team, the charges stop.

Three monthly plans; each gives you all four agents and monthly credits for their work. Start — €19 a month with 2,500 credits; Business (recommended) — €89 with 11,000 credits, plus a team of up to 10 team members, goals (5 a month) and background tasks; Professional — €199 with 25,000 credits, unlimited goals, and unused plan credits move to your balance. Prices are shown without VAT — the store shows the amount to pay before you pay. The subscription renews automatically and is charged by Apple or Google Play; the “Cost simulator” on each plan card (Settings → “Subscription”) helps you see how far the credits go.

There is no separate trial period, but registration costs nothing: during the introduction the agents you chose can show work on your problem at no cost — Cindy with a test call to your phone (up to two calls of up to 6.5 minutes each), Marc with a document, Alice with a photo, a short clip or an edit of your own photos and videos; the introduction has set limits. To keep working after it, you choose a plan — Start, Business or Professional. The subscription renews every month and can be cancelled at any time; the plan stays active until the end of the paid month.

Credits are the unit in which the AI agents’ work is paid for in Weyvox: calls, SMS, posts, documents, conversations with the agents, numbers and team member seats. Credits come with your subscription every month (plan credits) and in credit packs bought in the app through the App Store or Google Play. Every action uses credits at its own rate: plan credits first, and once they run out, the credits on your balance. Credits on your balance don’t expire; plan credits are valid until the end of the paid month. Credits cannot be exchanged for money or transferred to another account. What each action costs in credits is listed at weyvox.com/pricing/.

Plan credits are the credits your plan provides each month for the agents’ work (2,500, 11,000 or 25,000); they are kept separate from your balance. Every charge — calls, SMS, posts, documents, conversations with the agents, numbers, team member seats — takes plan credits first, and once none are left it moves to your balance automatically. A bar in Settings → “Balance & usage” shows how many plan credits are left and until when they are valid. When both plan credits and balance are used up, the agents stop paid work and Cindy does not answer calls until you top up or a new plan month begins.

On Start and Business they expire at the end of the paid month, and the new month starts with full plan credits. On Professional the remainder moves to your balance and stays there. If you change plans, the remainder of the old plan’s credits also moves to your balance. After you cancel, the plan and its credits stay valid until the end of the paid month, and then the same plan rule applies.

Settings → “Top up balance”: choose a pack of 500, 1,000, 2,000, 5,000, 10,000 or 20,000 credits — exactly that many go on your balance, and the store shows the total including VAT before you pay. Payment goes through the App Store or Google Play. Credits on your balance are used after plan credits and do not expire, but they cannot be withdrawn or exchanged for money.

Settings → “Subscription”. To change plans, tap “Choose this plan” on the card you want — the store confirms the payment, and unused credits from the old plan move to your balance. To cancel, tap “Cancel subscription” on your plan’s card: on iPhone the cancellation is confirmed in an App Store window (or do it yourself in iPhone Settings → your name → Subscriptions); on Android, in the app or in Google Play → “Payments & subscriptions”. The plan and its credits stay valid until the end of the paid month, and there are no further payments. Deleting your account cancels a Google Play subscription automatically, but not an App Store one — cancel that in iPhone Settings before deleting.

Subscriptions and top-ups are sold by Apple or Google Play, so the store decides on refunds under its own rules, and you request them through the store. If the store refunds a payment, the plan stops, and the credits of a refunded top-up may be deducted from your balance. Credits cannot be withdrawn or exchanged for money, what has been spent on services is not refunded, and any remaining credits are lost when you delete your account. None of this limits your mandatory consumer rights under the law.

No plan includes anything “unlimited”: the agents’ work is paid for as used — plan credits first, then your balance. For example, a minute of Cindy’s conversation is about 23 credits plus the line rate for the country, an SMS about 8 credits per segment, a photo from 15 credits, video from 30 credits per second, each web search 5 credits, and conversations with the agents by the amount of text. Paid separately from the agents’ work: a Weyvox number (monthly, priced by country and number), a team member seat (1,000 credits a month) and storage above 5 GB (5 credits per GB a month); connecting your own number costs nothing. All prices are at weyvox.com/pricing/, and every charge is listed in Settings → “Balance & usage”.

On servers in the European Union. Part of the processing — for example when AI prepares a reply or reads a document — is done by our AI providers, sometimes outside the EEA, under data-processing agreements and the standard GDPR safeguards. People at Weyvox do not read your data — only on a lawful request or when you ask support for help; your team members see only what you give them access to. We don’t sell data or pass it to advertisers, and your conversations with the agents are not used to train AI models. The details are in the Privacy Policy: weyvox.com/privacy/.

Yes: everything is encrypted in transit and at rest, and sensitive data — documents, customer cards, orders, the agents’ memory, Alice’s posts, the copy of your chats with the agents and the documents for a number check — is additionally encrypted with Weyvox’s own key. The agents can read this data; otherwise they could not work for you. You can close any single document to the agents with the “Do not let the agent read this” switch on its page.

That way your line’s calls and notifications always reach one device, and a sign-in from another phone doesn’t go unnoticed: sign in on a new phone and the old one is signed out at once. Nothing needs moving: chats with the agents, balance, numbers, memory and business records are kept on the server and appear on the new phone after you sign in. Your team members work on their own phones with their own codes.

Turn on a PIN: Settings → Account → “Security”. It is a six-digit code and a second sign-in factor: without it, an SMS code is enough to sign in on a new phone; with it, it isn’t. When you turn it on you get ten one-time recovery codes in case you forget the PIN — keep them away from your phone. The same screen has “App lock” — biometrics or your phone’s passcode every time you open Weyvox: it protects this phone, while the PIN protects the account itself. Weyvox never asks for your PIN or recovery codes.

Settings → Account → “Delete account”, and confirm with the word DELETE. We delete your data from our servers, release your numbers, remove all team members (their codes stop working), cancel scheduled posts and disconnect your social accounts and Google Calendar; any remaining credits are not refunded, and this cannot be undone. A Google Play subscription is cancelled with the account (the paid month is not refunded); cancel an App Store subscription in iPhone Settings before deleting — Apple does not let us do it for you. If you no longer have the app, submit a request at weyvox.com/delete-account/ or write to support@weyvox.com.

Go to weyvox.com/optout/ (also available in Ukrainian, French and Russian), enter your number and confirm it with a code by SMS or a phone call. The block takes effect immediately: no AI agent in Weyvox calls or texts that number or answers its calls — a call from it to a Weyvox number is rejected instead of being answered by an agent, or rings the person as an ordinary call if they answer their calls themselves; it cannot be used to register an account, and it is removed from the contact copies on our servers. You can lift the block on the same page; it does not block ordinary calls outside Weyvox.