Frequently asked questions

Weyvox is a work phone line with an AI agent on it, built for sole traders and small businesses. The agent answers your customers when you cannot — in your business name, from your working hours, your terms and your own price list — takes the order, calls out on your behalf, and writes the invoice afterwards. Everything it speaks from lives in Business management: your profile and price list, your customers, their orders, your documents and your numbers. Messages and audio calls between Weyvox users are free, and the same agent handles your private errands just as well.

It is built for businesses where the owner is also the person who answers the phone — removals and transport, restaurants and small shops, hair salons and barbers, sole traders and one-person practices, vet and dental practices, garages, renovation crews, plumbers and electricians, nail and beauty studios, cleaning firms. The pattern is the same everywhere: bookings and orders arrive by phone, and your hands are busy when they do. It is not built for call centres or support teams — there is no shared team inbox, no per-seat licences and no call queue, and one account is one business line. Nothing stops a larger company from using it, but nothing in it was designed for one.

Free: all messages (text, photos, videos, files, voice messages, location) and audio calls between Weyvox users, plus the first 5 GB of storage. Paid (charged from your balance): calls to regular phone numbers, the AI agent (chat, calls, tasks), storage above 5 GB, buying and maintaining an operator number, plus two one-time actions — connecting your own business number and cloning your own voice. You only pay for the extras, and only when you use them.

Weyvox is an app for iPhone and Android. The iPhone app arrives on the App Store on 1 September 2026; the Android app is in development, with release planned for 1 October 2026. An account is active on one phone at a time: moving to a new device is done with a QR-code transfer (see the “Privacy and encryption” category).

Enter your phone number — we’ll text you a verification code. After you enter the code, fill in your profile: first name, last name, date of birth and gender (a photo is optional) — and the app is ready to use.

Your number confirms the account is real, and it is how your contacts find you on Weyvox. It is verified with a one-time code sent by SMS.

Check that the number is correct (with the country code) and that you have signal. Wait a few seconds and tap “Resend code”. If you have made too many attempts, the service may ask you to try again later or the next day — in that case wait and try again, or contact support.

In your profile settings (Personal information) you can change your first name, last name, date of birth, gender and profile photo, then save. The date of birth cannot be in the future.

In your account settings, tap “Log out”. This ends the session on this device, but your encryption keys stay in the phone’s secure storage — sign back in on this same phone and your conversations are available again. Signing in on a different phone means transferring the account with a QR code (see “Privacy and encryption”).

In your account settings, choose “Delete account”. We delete your data and media (including the encrypted copies of your messages on the server), release your operator numbers with the carrier, and cancel the number subscription; the app also erases the local data on your phone together with the encryption keys. This cannot be undone.

Shared chats remain with the people you were talking to — their history and your messages in those chats do not disappear, but you lose access to them. Your personal “to self” chats (Saved, system) are deleted completely. If you sign up again later, it will be a new account with no access to the old chats.

Turn on a PIN: Settings → Account → Security. It is a six-digit code that only you know. Without it, an SMS code is all it takes to sign in — and an SMS can be intercepted or delivered to a re-issued SIM. With a PIN set, signing in to your account from another phone also requires it, so a confirmation code on its own is no longer enough. When you turn it on you receive ten one-time recovery codes — keep them somewhere other than the phone, on paper or in a password manager. ⚠️ Weyvox never asks for your PIN or recovery codes — not in the app, not by email, not through the agent.

Use any of the recovery codes you saved when you turned the PIN on — a code stands in for the PIN and lets you straight in. If no recovery codes are left, tap "Forgot your PIN?" on the PIN screen: the account opens seven days later. The delay is deliberate — it gives the rightful owner time to see the request on their own phone and cancel it by entering the PIN. Recovery codes have exactly ten attempts — as many as there are codes, so trying them one after another is perfectly normal. If all ten are spent, signing in from a new device is blocked for seven days. Wrong PIN attempts are counted separately: several in a row suspend entry for a period that grows with each series.

Changing the PIN does NOT touch the codes — the list you saved keeps working. That is deliberate: the codes are bound to the account, not to a particular PIN, so a slip of paper written a year ago stays valid. Only two actions ever replace or remove the set, and both warn you first: "Generate new codes" (the old ones stop working immediately) and deleting the PIN, which erases the codes with it, since without a PIN there is nothing for them to stand in for. If you turn the PIN on again later, you get a fresh set.

The app lock (Settings → Account → Security) locks the app itself on this phone: opening Weyvox requires your biometrics, with your device passcode as the fallback. The switch is labelled with what your particular handset supports — Face ID, Touch ID or simply "Biometrics" — because Face ID is not universal (iPhone SE 2nd/3rd generation and iPhone 8 use Touch ID; Android devices mostly a fingerprint). It protects you from someone who picks up your already-unlocked phone. It does not protect the account, and that distinction matters: biometrics are matched against the template enrolled in that particular handset, so on a stranger's phone the check would simply pass for them. Protecting the account against a sign-in from someone else's phone is what the PIN does. The two are complementary: the lock for the phone in your pocket, the PIN for the account behind it. The switch stays unavailable until biometrics are set up in the phone's own settings.

Your personal number is your own number, verified with an SMS code; it is how other Weyvox users find you, and messages and calls between you are free. An operator number is a separate number you buy in the app so you can call regular (non-Weyvox) phones and receive calls from them — for a business it is a work line on the phone you already carry, with no second SIM and no second handset, and the agent can answer it for you. An operator number has a one-time connection fee and a monthly fee, both charged from your balance; you do not need one for messaging and calling inside Weyvox.

In Settings, open the number purchase section, choose a country and a number from the list. Some numbers require identity documents from the carrier — you upload them right there. Your balance is then charged (the connection fee together with the first month of service), and the number goes to the carrier for activation, which is not always instant. After that, a monthly service fee is charged for the number.

Under carrier rules, some numbers require you to verify your identity — these are regulatory (KYC) requirements. During checkout the app shows exactly which documents or details are needed, and you upload them right there. Such a number cannot be issued without them, but many numbers require no documents at all.

Right away. For numbers that require documents, carrier activation of your main number is not instant, so the moment you pay we connect a temporary operator number. It is usually a number in a different country from the one you ordered — it keeps the line working, rather than previewing your future number. It works fully — you can make and receive calls — while your main number is under review. When the main number is approved it switches on automatically and the temporary one is removed the same moment, so you are never left without a number and never pay for two at once. Numbers that need no documents are activated directly, without a temporary one.

After you submit, your order goes to the carrier for review, which can take from a few hours to a few days. You can follow every step on the order-tracking page (opened from the number section in Settings or from the Weyvox chat), where the status updates automatically. While it says “under review” the carrier is checking your documents; you do not need to do anything, and your temporary number keeps working the whole time.

This is a normal part of verification, not a refusal — the carrier never rejects a purchase for good, it only asks you to fix something. The tracking page marks exactly which document was not accepted (and shows the carrier’s comment), while the parts that passed stay locked. Re-upload only the flagged documents and tap resubmit — the order goes back for review under the same request, and the tracking details record each resubmission. Your temporary number keeps working throughout.

Your main number activates automatically — you do not need to do anything. At the same moment the temporary number is disconnected and removed, so you never hold two operator numbers or pay for both, and all calls move to your main number. You get a confirmation in the Weyvox chat with the activated number, the activation date and time, and your subscription details (monthly fee and next charge date). From then on the number section shows only your main number.

The temporary number is provided for up to 25 days. If your main number has not been approved by then, the temporary number is deactivated and you are notified in the Weyvox chat. This does not cancel your order — as soon as the carrier approves your main number it becomes active automatically.

Only you can end a number purchase — from the number section in Settings. Canceling releases the number (and the temporary one) with the carrier and stops the subscription. The fee already paid is not refunded: the carrier never refuses the order, and the temporary number was working from the first minute, so the service is considered delivered. Because top-ups themselves go through Apple, anything concerning the balance is governed by App Store rules.

An operator number carries a monthly service fee — that is the subscription, and it is charged from your balance automatically once a month. If there isn’t enough money, the number keeps working for 30 more days while the subscription is overdue (we retry the charge every day), then it is blocked for another 30 days but stays reserved for you. Pay the subscription at any moment and the number becomes active again right away; if there is no payment within 60 days, the number is removed.

Yes. You can connect your existing business number without buying it from us or porting it away from your carrier. Incoming: with your own carrier you switch on forwarding from your business number to your Weyvox operator number — and the agent answers those calls, greeting callers with your business name. Outgoing: we confirm the number really is yours (a code by SMS or by call), after which your calls can show the business number to the other party instead of your Weyvox number. You can enable both directions or just one. Connecting requires an active Weyvox operator number; forwarding itself you switch on and off with your carrier, not in the app.

It is a one-time fee, charged from your balance at the moment you request the confirmation code; there is no monthly charge for the connection itself, and the current amount is shown on the first step of the connection flow and again on the payment step. Resending the code to the same number is free. Forwarded minutes are billed by your own carrier at your own rates — within one country that is usually free, which is why your Weyvox number should be from the same country. If you disconnect the business number and connect it again later, the connection fee applies again.

Text, photos, videos, files, voice messages and your location. Several photos or videos can be sent as a single album message. Sending any kind of message between Weyvox users is free.

Yes. You can reply by quoting a specific message, forward it to another chat, and add an emoji reaction. You can also edit and delete your own messages — see the 60-minute rule.

You can edit a sent message, or delete it for both sides, within 60 minutes of sending. An edited message shows an “edited” mark for both participants. After 60 minutes the Edit and “Delete for everyone” options disappear — you can still delete any message for yourself at any time.

It is your personal notepad chat “to yourself”: a handy place to keep a link, a photo, a file or a thought. Open it in Settings → Account → Saved Messages.

Open the contact’s profile and tap “Block” (or “Unblock”, if they are already blocked). The full list is in Settings → Account → Blocked numbers, and you can unblock from there too.

General settings are in Settings → Notifications: there you turn on messenger notifications, sound, and how the preview looks (full text / name only / no preview). The full text in the banner is decrypted by your phone itself: the push arrives as ciphertext, and the server never sees the text. To mute a single chat, open the contact’s profile (or the chat info) and tap “Notifications” — you choose how long to mute it for.

Yes. In the chat settings (Chat wallpaper) you can pick a ready-made image from the built-in library or upload your own photo. Custom wallpapers count towards your storage.

No, they are free. Audio calls between Weyvox users go over the internet rather than through a phone carrier, so nothing is charged — neither to the caller nor to the person answering.

To call regular phones you need an operator number (you can buy one in Settings). Such calls are paid: the money is charged from your balance after the call ends, once its exact cost is known.

You pay the real cost of the call as billed to us by the phone carrier, plus our markup. We calculate the exact amount after the call ends, so it is not known in advance. For current indicative prices by destination, see Settings → Pricing → Operator call.

Check a few things: that your operator number is active, that you have enough money on your balance, and that the number is entered correctly (with the country code, in +… format). Some destinations may also be unavailable under carrier rules.

It is a short summary of your conversation (2–4 sentences) that the system prepares automatically from the recording after the call ends. The feature is paid, because it involves transcribing the conversation into text and processing it with AI. You can specify what the note should contain, or turn the feature off entirely in Settings.

Yes. Calls appear in your history and in the corresponding chats: you can see outgoing, incoming, completed and missed (unanswered) calls. For calls to regular numbers, the cost appears next to them once the call has been billed.

The agent does the work, not just the talking: it runs multi-step tasks in the background, writes your business documents, runs your Business management (profile and price list, customers, orders, documents, analytics), calls numbers on your behalf and sorts things out, remembers what matters about your business, and writes a short note after a call. When needed, it searches the web for information. It can also prepare DOCUMENTS: ask in the chat for an invoice, a statement of work, a certificate, a letter or a report, and it builds a real PDF that appears in the chat as a file. It will just as readily compose any OTHER document — a contract, an offer, a receipt, a power of attorney — right there in the chat. Anything it was not told — your company details, amounts, the recipient — it asks for instead of inventing. To change something, just say so in the chat and it rebuilds the document. The file is stored nowhere: it is generated on your phone, so it is free and takes no storage.

It is where you run your whole business from your phone (Settings → Business management, currently Beta). Five sections. “Business profile” — what you do, your price list, working hours and terms: this is where the agent speaks to your customers from, and it quotes prices only from your list. “Customers” — a base with history; when a customer calls, the agent recognises the number and greets them by name. “Customer orders” — a four-stage pipeline (New → In progress → Done, or Cancelled) with a separate payment mark, dates and an event feed; the agent takes orders straight from a call. “Documents” — storage for contracts, invoices and licences: the agent reads each one once on upload, so you can then ask it about any of them, and it warns you about expiry dates 30, 7 and 1 day ahead. “Analytics” — revenue, debt, average cheque, new customers, and separately the agent’s own work: how many calls it handled and how many of them became orders.

It is a separate chat in your chat list where business events land — so they do not get lost among your conversations. This is where order reminders arrive, order proposals the agent gathered from calls, the reminder that an invoice has reached its due date while the order is still unpaid, and every Monday a digest of debtors: who owes you and how much, across completed but unpaid orders.

Orders the agent creates on its own — from a call or from the chat — are marked “Unconfirmed” until you confirm them in the app: the final word is always yours. Payment is also yours to record, on the order card: the status, the amount paid and the payment method (cash, card, transfer and so on). You can dictate a payment to the agent, but only in your private chat with it; on a call with a customer, the agent has no right to close a debt on the caller’s word.

There is no separate calendar — “Customer orders” play that role. An order carries its own time: when to do it, when to finish and when to remind you. The orders list has a date/period filter with a mini calendar, and days that already have work are marked with a dot, so your week’s load is visible at a glance. When the agent agrees a time with a customer, it writes it straight onto the order and you get a reminder. A date is optional: “call back when it is ready” is a perfectly good order and will not get lost.

Thirty-two. English, French, German, Spanish, Portuguese, Italian, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Croatian, Greek, Swedish, Norwegian, Danish, Finnish, Turkish, Ukrainian, Russian, Arabic, Hindi, Tamil, Chinese, Japanese, Korean, Vietnamese, Indonesian, Malay and Filipino. You pick the call language in settings and the agent speaks it from the first second — it is a separate setting from the app’s own interface language. If you have not set one, the agent infers it from the country of the number it is calling.

Open the Weyvox (agent) chat tab and simply type or dictate your request — the agent will reply. In addition, a regular one-to-one chat has a separate button for calling in the agent to ask about that specific conversation. That button works if the agent’s access to chats is turned on in the agent settings.

Exactly what your phone decrypted and handed to it. The conversation is end-to-end encrypted, so the server cannot “read ahead” — the app itself gives the agent a recent window of that one conversation: texts and locations directly, calls with their duration and YOUR call note (other people’s private notes are never visible to it). Voice messages are transcribed when your question concerns what was said in them. Photos and files the agent sees by number, and your device decrypts and attaches their content — the text on a photo, the text of a PDF — only when you explicitly ask: reviewing history never opens attachments or wastes tokens. It cannot reach any of your other conversations, and it does not copy the correspondence into its long-term memory unless you explicitly ask it to remember something.

No. Only the first read is paid — transcription for a voice message, or an AI analysis pass for a photo or file. The result is cached, so every later question about the same attachment is answered from the cache for free. In-chat agent usage is billed like a normal chat turn and appears on the Balance & usage page as its own line — “Weyvox in a personal chat”.

Yes. You give it a task (for example, “call the supplier and find out where the delivery is” or “remind them about the unpaid invoice”), the agent makes the call itself and then comes back with the result and a short note. If the number belongs to another Weyvox user, the call goes through the app; to call a regular (non-Weyvox) number you need your own operator number. This is a paid feature — it is charged from your balance as an agent call.

Yes — this is auto-answer, and for a business it is the part that pays for itself: a customer who calls while your hands are full gets an answer instead of being lost. It works on both telephonies (Weyvox-to-Weyvox and operator-number calls). Turn it on in the agent settings and choose how long the phone rings before the agent steps in (10, 20, 30 or 40 seconds; 30 by default); while it is on, it applies to every incoming call. You always get first refusal: the phone rings normally, and only if you don’t answer in time does the agent take the call — dismissing the ring hands it over at once. It answers on our servers, so it works even when your phone is locked, offline or out of battery. On the call it introduces itself as your AI assistant, finds out who is calling and why, helps or takes a message, and afterwards writes a note in that chat; while the call is live you can open the app to listen in, whisper to it, or take the conversation over. (If your balance is negative the agent will not auto-answer — see the balance question.)

Yes — on any call, both between Weyvox users and over an operator number. One button on the call screen gives the agent the “seat”: it starts speaking to the other party in your place while you stay on the line and hear everything. The other party hears only the agent. The same button takes the conversation back: your microphone returns and the agent goes silent instantly, though it keeps listening and taking notes. Hand it back and it carries on mid-conversation without re-introducing itself.

Yes. While the agent is speaking you can talk to it and the other party hears nothing. It does not interrupt itself — it finishes the current sentence and folds your instruction into what it says next, so “ask about the price” or “agree to Tuesday” simply changes what it says to them. It never answers you out loud, because everything it says is heard by the other side; if your instruction needs nothing said right now, it stays silent and just acts on it. The mute button during an agent call means the opposite: it closes this private channel, so your agent stops hearing you too.

No. The call is yours and only you hang up. When the agent has achieved what the call was for, it states the outcome out loud and stops talking. After the call it writes a note in the chat with that person, and if something firm was agreed — a meeting, a call-back, a deadline or an amount — it also posts that separately: for business calls to the “Business management” chat, for personal ones to the Weyvox system chat. If you switch the agent off during the call, everything it collected is discarded and no note is written.

These are multi-step assignments the agent carries out on its own in the background (for example, collecting supplier quotes, chasing a delayed delivery, or sorting a matter out over several steps). You can see the progress and the result on the “Agent tasks” page, and you get a notification when a task finishes or needs your answer. Complex tasks are charged based on actual usage. Whether the agent may phone anyone DURING a task is a separate switch — “Calls during tasks” on the “Call permissions” page in its settings (off by default). Switched on, the agent calls by itself, one number at a time, with a single concrete goal per call, and works out the language spoken at the other end on its own; those calls are entirely in the background (no call card, and you cannot join the conversation), and each one is reported in the task’s work journal and in the final report. Switched off, the agent does not dial: it prepares everything for the call instead — the number, opening hours, the language and the questions to ask — so you can call yourself or ask the agent to call from the chat. The finished report can be taken out of the app as a PDF: the task menu (•••) has a “Create PDF” item, and the document is built either with every work stage or with the final report only. It opens right in the app, and what happens next is up to you — forward it, print it or save it to Files; every link in the PDF stays clickable. If the task is not finished yet, the PDF is built from whatever is already done.

A page in Settings (Settings → PDF templates) holding your permanent details for the documents the agent writes. There is one template per type: Invoice, Act (statement of completed work), Certificate, Report, Letter. A template keeps only what does NOT change from one document to the next: who issues it (name, tax number, address, email, phone), bank details where that type needs them, the numbering series, a note printed on every document of that kind, who signs it — plus a logo, a SIGNATURE you draw with your finger right in the app, and a stamp. Everything variable — the client, the line items, the amounts, the dates, the wording — is filled in by the agent from your request. The field sets DIFFER from type to type: an invoice has a VAT number and payment terms; a certificate has no bank details but does have a place of issue; a report is the shortest of all. The signature is kept as a vector, so it prints cleanly at any size; a stamp is uploaded separately as a PNG or SVG file — it sits over the signature, so it needs a transparent background. Invoice numbers are counted by the app itself: the template holds the series and the last number issued, and the next one is assigned the moment the document is printed, so the sequence never breaks and never repeats. The PDF button on a template page prints an empty specimen of that document, so you can see how it will look. You can also create your OWN template: the «+» button in the header of the templates page — name it, describe when it applies and add any fields you like in any block; after that you simply ask the agent for that document by name. Your own templates keep the language you wrote them in, and the agent can fill and extend them at your request — but only you can create one.

You do not have to fill them by hand: the agent reads your templates and, when you tell it something that belongs in one («my IBAN is…», «sign my acts as Director»), it saves that into the template for that type and tells you it did. If a document needs something the template lacks, it asks once and writes the answer down so it never asks again. The templates are INDEPENDENT of one another: fields with the same name are not linked and nothing is copied between them — you can bill from a sole proprietorship and issue certificates from a company. And a template holds YOUR data only: when you ask for a document for another person or company, their details go into the recipient block of that document and your templates stay untouched. Your own template is created with the «+» button in the header of the «PDF templates» page — the agent itself never creates templates. And if you need a document just once and no type fits, simply ask in the chat: the agent composes any document — a contract, an offer, a receipt, a power of attorney — right there in the conversation; such a document is not added to the templates page. You can ask for several documents at once and get several files.

The agent can remember important facts about you so that it can be more useful and does not have to ask the same things every time. You can review and manage this memory on the agent memory page, where you can also clear it completely. Each user’s memory is isolated and is used only for your own requests.

Yes. When needed, the agent searches and opens information on the web to give you a more accurate and up-to-date answer. Every such search counts towards the cost of using the agent.

Yes. In the agent settings you can choose the voice it speaks with on calls — a ready-made male or female voice, or a clone of your OWN voice (record a short sample and it speaks in a voice modelled on yours; yours alone, deletable anytime, and it still tells the other party it is an AI at the start of the call; cloning is a one-time paid action, and the amount is shown on the “Agent voice” page before you record). The model, however, is chosen for the agent CHAT only: Claude Fable 5 — the most powerful (and most expensive) for the hardest tasks, Claude Opus 5 — the most capable, Claude Sonnet 5 — balanced, Claude Haiku 4.5 — the fastest. On CALLS there is nothing to choose: telephony always runs on Claude Haiku 4.5. That is deliberate — on a live call a pause is felt more sharply than depth of thought, so the lowest latency is what matters. On a call, the gap between the other person finishing a sentence and the agent starting to speak is typically a few hundred milliseconds to about 1.5 seconds. In chat, a more powerful model answers better but costs more for the same amount of work.

You are charged only for actual usage (the amount of text processed, calls, web searches), and it comes out of your balance. There is no subscription and no per-seat licence — a month in which you did not use the agent costs nothing. You can see the exact cost of actions and models in Settings → Pricing → AI agent. If you don’t use the agent, nothing is charged.

Open Settings → Top up balance and choose an amount — payment goes through the App Store (Apple). Money is taken from your balance only for paid actions: calls to regular numbers, the AI agent, and storage above the free allowance.

Open Settings → Balance & usage. It shows your current balance and a day-by-day spending history, and for recent days you can expand a detailed breakdown of every operation.

Open Settings → Pricing. Prices are grouped by feature: operator call, AI agent, AI note, memory and storage. You won’t find third-party service names there — all the prices are our own.

The free features — chats and calls between Weyvox users — keep working exactly as before. Paid actions (calls to regular numbers, the AI agent and so on) become unavailable until you top up. For your calls this means the agent will not auto-answer while you are in debt: an incoming call still rings as an ordinary call you can pick up by hand, and if you don’t it is an ordinary missed call. At the moment the agent would have answered, Weyvox posts a note in the system chat asking you to top up, and trying to hand the agent a live call shows a top-up prompt instead. The instant you top up back to zero or above, everything works again automatically.

Because top-ups go through Apple, refunds are governed by App Store rules. Money already spent on services (calls, the agent, storage) is non-refundable.

The first 5 GB of storage are free. Above that, €0.10 is charged per whole gigabyte per month, and partial gigabytes are not charged. For example, if you are using another 4.8 GB on top of the free 5 GB, you pay for 4 GB only (€0.40).

Only real media files on our servers count: photos, videos, audio and other files from your chats, plus your own (custom) chat wallpapers. Message text, links and data that live only on your phone take up a negligible amount of space, so they are neither counted nor charged — you pay only for what genuinely loads our servers.

Open Settings → Account → Data & storage. The space is broken down by category (Photos, Videos, Audio, Files, Wallpapers), and each one has a delete button to free up space.

No. The file disappears for you (in all of your chats), but stays with the other person, and we do not touch their chat at all. In effect, ownership of the file simply passes to them — it now counts towards their storage, not yours.

If someone else in the chat still has it, the file stays (that person now “owns” it) and stops taking up your space. If nobody needs it any more (everyone has deleted it), it is permanently erased from our servers the following night.

Yes. As soon as you delete media, it stops counting towards your usage, and the “Data & storage” page shows the reduced figures right away.

No. Deleting media from your storage cannot be undone. Before deleting, make sure you no longer need those files.

Yes — media is stored (cached) on the device so it displays quickly. But that is only a local copy: in your storage we count the original on the server (kept there in encrypted form), not the cache on your phone.

Yes, end-to-end. Texts, photos, videos, files, voice messages, albums, captions and locations are encrypted on your phone before they are sent and decrypted only on your correspondent’s phone. The encryption keys are created and stored only on the devices — the server never sees them. On our servers, messages exist only as ciphertext we are physically unable to read.

Only what a messenger cannot deliver messages without: service metadata — who sent a message to whom and when, its type (text, photo, voice and so on), reactions, read receipts, the size of the encrypted file. The content itself — text, images, audio, file names and captions — travels inside ciphertext that only your correspondent’s device can open. That is why we technically cannot hand your correspondence over to anyone — even under an official order: we simply do not have it in readable form.

More precisely: one account is active on one phone at a time; using several DIFFERENT accounts on the same phone is fine. The tie to a device exists because the encryption key of your correspondence lives on that phone together with the account, and no copies of the key exist. Weyvox deliberately does not store keys on the server and does not sync them through the cloud — so there can be no “second device with the same conversations”. If you sign in with your number on another phone, the app shows a transfer guide, and after a successful transfer the old phone signs out automatically.

Yes. The encryption key belongs to the account, not to the phone, so two or more accounts can live on the same device — each with its own key, its own history, and no link between them that anyone outside could see. Signing in to any of them is the ordinary flow: your phone number and a confirmation code. The keys of an account you signed out of stay in that phone’s secure storage, so coming back to it on the same phone opens the whole history with no extra steps. The limit is a different one: ONE account is active on ONE phone at a time — signing in to the same account from another device requires a QR key transfer (see the next questions).

With a QR code, directly between the two phones. Sign in with your number on the new phone — the transfer screen appears. On the old phone, open Settings → Account → “Move to a new device” → “This is the old device”. Then two scans: the old phone scans the new phone’s code, and the new one scans the old phone’s reply. The key is handed over sealed, directly between the devices — the server never sees it. After the transfer your whole message history is available on the new phone, and the old one signs out.

The account survives: sign in with your number on a new phone — your balance, operator number, the agent’s memory and its chats come back. But the old history of your personal chats is gone for good: the encryption key existed only on the lost phone, and nobody can restore it — not you, not us, not anyone else. That is the honest price of end-to-end encryption: if we could restore your correspondence without your key, the encryption would not be real. New conversations start with fresh keys; the app tells nobody about it — a key change is your own business.

There is no backup that can be restored without your phone — deliberately. Encrypted messages are stored on the server for delivery and syncing, but only a device holding the key can read them. The key is marked “this device only” and never enters iCloud or the phone’s backups. The only way to keep access to your history when changing phones is the QR-code transfer, while the old device is still with you.

The evidence comes from your device. When you report a message, the app itself decrypts it (text and attachments) plus a few surrounding messages for context and submits them to moderation together with your report — the report screen says so before you send. Moderation sees only what your device submitted; it cannot reach the rest of the conversation. Reports are triaged by AI, with contested or severe cases going to a human; an indefinite block over a report on an encrypted message is only ever imposed by a human.

A switch on your correspondent’s profile. When it is on, the content of the open chat is excluded from screenshots and screen recording — the chat appears empty in the capture. Either of the two participants can turn it on, but only the person who enabled it can turn it off. It protects the chat screen inside the app: photographing the screen with another phone is something no software can prevent.