No one at Weyvox moderates accounts automatically. We do not read your chats or listen to your calls in the ordinary course of running the service. Abuse is reported to us by email, and content an AI agent wrote or made for you can also be reported in the app (section 2). A person reviews every report, and a person takes every decision about an account. Our AI providers apply their own automatic safety filters, so an agent may refuse a request that breaks them. A refusal like this is not a sanction and leaves no mark on your account.
1. What is not allowed
None of the following is acceptable on Weyvox, whether it happens:
- on a call from your line;
- in an SMS an agent sends for you;
- in a post or comment Alice publishes on your accounts;
- in content the agents create for you;
- in a goal, or in the instructions you give the agents.
| Group | Covers | What we do |
|---|---|---|
| Illegal content | Child sexual abuse material and any content that sexualises minors · terrorism or incitement to violence · human trafficking | The account is closed immediately and indefinitely on the first confirmed case, without warning and without refund of the remaining credits. Evidence is kept, and the case may be reported to the authorities. |
| Serious harm to a person | Threats · blackmail or extortion · sexual content about a real person without their consent, including AI-generated content · publishing another person's private data | A warning at most once; a repeat leads to restriction or closure of the account. |
| Deception and impersonation | Fraud or phishing · pretending to be another person or business · realistic images, video or voice of a real person without their consent · fake reviews, testimonials or "customers" · misleading advertising (a product shown better than it is, false claims about price, origin, results or the environment) · telling an agent to pretend to be a person | Warnings first; continued behaviour leads to restriction of features and, in the end, closure of the account. |
| Harassment and hate | Insults or harassment · hate speech · targeting a person with repeated calls, SMS or comments | Warnings first; continued behaviour leads to restriction of features and, in the end, closure of the account. |
| Spam and unlawful contact | Unsolicited bulk or automated calls or SMS · advertising by SMS · contacting a number blocked at weyvox.com/optout/ · breaking telemarketing or "do not call" rules · using Goals or the posting plan for mass unsolicited contact · bulk comments on other people's content | The line, SMS, publishing, Goals or the agent concerned may be restricted; repeated or large-scale spam leads to closure of the account. |
| Other people's rights | Using music, video, photos, texts or trademarks you have no right to use · publishing identifiable people without their consent · publishing images of children without the consent of those with parental authority · removing or hiding the marking of AI-generated content | Publishing, content creation or the agent concerned may be restricted; repeated cases lead to closure of the account. |
| Misuse of the service | Using a number, a business profile or a social media account you are not entitled to · imitating another person's voice · opening several accounts at once to repeat the introduction or get around limits · trying to disrupt, reverse-engineer or gain unauthorised access to the service | Restriction of the feature concerned or closure of the account, depending on how serious it is. |
The group a case falls into guides how firmly we respond. It never makes the behaviour acceptable. Ordinary disagreements between two people are not a violation, and we do not act on them.
2. How to report
Write to support@weyvox.com. Include:
- the phone number the call or SMS came from, or the link to the post or comment;
- the date and time;
- what happened (a screenshot helps).
If you are a Weyvox user, include the phone number registered to your account so we can match it. For abuse, email is the only channel, and it reaches a person.
Content made by an AI agent. In the app, every agent message has a Report button (a triangle with an exclamation mark), and a photo or video an agent made can also be reported from the ••• menu of the full-screen viewer. Choose a reason and, if you like, add a comment: the report reaches the Weyvox team together with the message and the request the agent was answering, and a person reviews it. Such a report never leads to any action against your own account.
We do not open anyone's records on our own initiative. For a call or an SMS, we look at the records of that call or message on the line concerned. For a post or comment, we look at what was published through Weyvox. We tell you when your report has been reviewed. We do not tell you what action was taken against the other account, because that is another person's personal data. We never tell the reported person who reported them.
You can also report a post or comment to the social network where it appears, under that network's rules. If you are not a Weyvox user and simply want no calls or SMS from the AI agents in Weyvox, block your number at weyvox.com/optout/. The block works at once and needs no review.
3. What we may do
Where a person at Weyvox finds that a rule was broken, we may, depending on how serious it is and whether it has happened before:
- warn the account, with a message stating which rule was broken;
- restrict features, such as calls from the line, SMS, publishing on social media, Goals, content creation or an agent, for a stated period or until the matter is resolved;
- close the account: at once for illegal content, and for other violations that continue after warnings or restrictions.
In an urgent case, such as fraud or a spam campaign under way, or where an operator, an authority or the law requires it, we may restrict the feature concerned at once, before the review is complete. You are told, and you can appeal as described below.
For an administrator with a team, a restriction or closure applies to the whole business, team members included. The administrator is responsible for what their team members do (Terms, section 6). What happens to the credits of a closed account is set out in the Terms of Use, section 8 and section 18: credits already spent are not refunded, and an account we close loses its remaining credits, plan credits and extra credits alike. Only confirmed violations count. A report that is dismissed leaves no mark on the account.
4. If you are sanctioned
You receive a message stating which rule was broken, what we did and, for a restriction, until when. When a restriction ends, access returns by itself. A record of confirmed violations is kept for the life of the account, so that repeat behaviour is visible.
5. How to appeal
If you believe a decision was wrong, write to support@weyvox.com, include the phone number registered to the account and describe what happened. A person who was not involved in the original decision looks at the case again and replies. A decision that turns out to be wrong is reversed and the record corrected.
6. Contact
Questions about these rules: support@weyvox.com.