Delete your Weyvox account

This page explains how to delete your account in Weyvox — the messaging, telephony and AI-agent app for iOS and Android — together with the data associated with it. You can do it instantly in the app, or request it here if you no longer have the app installed.

The fastest way — in the app

Open Settings → Account → Delete account, read the warning, type the word DELETE to confirm, and confirm. Deletion starts immediately and does not require writing to anyone.

This erases both the server side of your account and what the app kept on your phone: the local encrypted message databases together with their key, the end-to-end encryption keys of your chats, and cached media files.

Without the app — by email

If you no longer have the app or the device, write to support@weyvox.com from any email address. In the letter, state the phone number your account is registered to, in international format (for example +33612345678) — a Weyvox account is identified by its phone number, and without it we cannot find the account.

We never delete an account on an email alone. Before deleting, we verify that the request comes from the account's owner: we confirm that you control the account's phone number — with a one-time code sent to it by SMS, or a confirmation call. If you no longer control that number, say so in your letter and we will agree on another way to verify that the account is yours. A request that fails verification is not acted on.

Once verified, the deletion performed is exactly the same process the app runs — the same removal steps, nothing less. We respond within one month at the latest, as the GDPR requires; in practice much sooner.

What is deleted

your profile — name, date of birth, photo, settings;
your messages and media (stored as end-to-end-encrypted ciphertext), call history, AI call notes;
the AI agent's data: conversation history, memory, tasks, journals, PDF templates and business documents;
your synced address book copy on our servers;
your agent voice clone (voice sample and voice model), if you created one;
your operator phone numbers — released back to the carrier, which may make them unrecoverable;
your remaining prepaid balance — it is permanently lost, exactly as the in-app warning states.

Deletion is permanent. There is no grace period and no restore.

What we must keep, and for how long

Top-up and billing records	Statutory accounting periods under French law — up to 10 years (Art. 6(1)(c) GDPR)
Reports of abusive content and their evidence	90 days after the case is closed; cases involving illegal content are kept longer, as evidence and for reporting obligations
Per-operation usage records	Deleted on the normal 90-day cycle
Technical logs	Short rotation windows used for operations and security

The full retention table, covering every category of data, is in section 7 of the Privacy Policy.

Not a Weyvox user?

If you have no account and simply want your number out of Weyvox — out of synced address books, unreachable for calls through the service — you do not need this page: block your number at weyvox.com/optout/, instantly and with SMS verification. If the number currently has an account, delete the account first, then block the number.