Can AI answer phone calls for my business?

How AI call answering works

Turn on Agent auto-answer and choose how long your phone rings before Cindy picks up. With a delay, the call rings for you first as usual — you are not handing your line away, you are giving it a backstop. Pick up and it is your call; do not, and Cindy answers instead of the caller hearing a dead line.

Decline an incoming call and Cindy answers straight away, without waiting out the timer. She answers on Weyvox's servers, not on your handset, so it works even when your phone is locked, flat or out of signal.

More than an answering machine: what Cindy does on the call

• Greets the caller in your business name and says she is the AI agent answering calls for the business.
• Knows returning customers. If the number is already among your customers, she addresses them by name instead of asking who is calling.
• Answers from your business information — what you do, your hours, services, prices, address. Marc fills it in from what you tell Leo when you sign up, and keeps it up to date.
• Quotes only your own prices. If something is not on your price list, she says she will confirm and get back to the caller, rather than inventing a number.
• Books into real free time, checking your calendar and the orders already booked before she names a slot.
• Takes the order completely — who, what, when, where, the agreed price — and it goes into the order list Marc keeps before she says goodbye.
• Offers an SMS confirmation of what was agreed and sends it once the caller says yes. It comes from “Weyvox” and starts with your business name.
• Takes a message when the call turns out not to be a customer, so it still reaches you.

She speaks over 40 languages. Each call starts in the language of your app — or the one she already used with this caller — and moves to the caller's language as soon as they speak another.

After the call

A note lands in the chat with that number, in the language of your app, and important arrangements — a booked appointment, for example — come as their own message so they cannot get lost in a longer text. The order is already in the list; ask Marc and he prepares the invoice, the contract or any document from your own templates.

You can take the call over

While Cindy is talking, the call sits in the app as a live mini card. Expand it to listen in, take the call over or end it. Once you take over, she goes silent and the conversation is yours.

So it is not a choice between answering yourself and handing the phone off: let Cindy handle the routine start, and step in when the conversation needs you.

Does the caller know it is an AI?

Yes. At the start of every call Cindy introduces herself as an AI agent. This is not a setting and cannot be turned off. In the European Union, Article 50 of the AI Act requires people to be told when they are talking to an AI system, and Weyvox applies the same rule on every call, everywhere.

Which number she answers

• A Weyvox operator number, bought in the app. In some countries the operator checks documents first; a temporary number can be used while the check runs.
• The number you already have. Keep the number printed on your cards and van: forward it to your Weyvox operator number and connect it in the app — that costs nothing. Cindy answers those calls in your business name. Forwarding within one country is usually cheap or included; forwarding abroad is often charged per minute or blocked by the carrier.

What she does not decide

• She never marks anything as paid. Money received is your action in the app.
• She cannot change your prices or your business profile from a call. The person on the line is a customer, not you.
• She never commits you to paying anything — no fees, deposits, refunds or discounts.
• She does not share your private details, your other numbers or any PIN or code, whoever the caller claims to be.

Honest limits

• No credits, no answer. When your plan credits and your balance are both used up, Cindy does not pick up. The call rings on your phone as an ordinary call and, if you do not answer, ends as an ordinary missed call; the app tells you why.
• Only when it is on. With auto-answer off, or “Agent at work” turned off on Cindy's page, calls simply ring for you.
• Not a person. When a conversation needs judgement about your business, take the call over — that is what the mini card is for.
• No guaranteed outcome. A caller can change their mind, and an agreed time can still be cancelled.

One of a team of four

Cindy is the telephony agent of Weyvox, an AI team of four. Marc keeps the orders, the calendar and the paperwork she writes into; Leo leads the team, reminds you on time and can take on a goal such as “fewer missed calls”; Alice handles social media. You write in one chat, and whoever is responsible picks up the task.

What AI call answering costs

Weyvox prices are in credits: 1 credit = €0.01 excl. VAT. A minute of the agent on a call costs about 26 credits — 15 credits for the voice and the conversation plus the agent's work — and on top of that the operator line, which depends on the country. It comes out of your plan's monthly credits first, then your balance. A month in which Cindy answered nothing costs nothing in agent minutes. All unit prices, including SMS and line rates by country, are on the pricing page.

Questions people ask

Hear her answer a call

Right after you sign up, the introduction includes a test call: Cindy rings your own phone, you play a customer, and she takes a real order and sends the SMS — before you choose a plan. Weyvox is available for iPhone and Android.

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